The most common problems users have with PocketFlash are listed below. Please check all of these
things carefully:

•
•
•
•
•

having an incorrect Screen Name or Password
dialing the wrong phone number or selecting the incorrect Connect Method
not plugging the modem correctly into the organizer
not plugging the phone cord into the modem
having drained batteries in the modem

If you are still having trouble getting PocketFlash to work, this section provides an overview of
commonly seen error messages:

Error (XXX) in communications initialization

The serial port on your organizer became confused. Either it was connected to an incorrect device,
or not shut down correctly by another application. Try resetting your device and starting
PocketFlash again.

Error connecting to AOL: no dial tone

Your Palm modem did not hear a dial tone. Make sure the phone line is connected to the modem
properly and in working order.

Error connecting to AOL: no carrier

PocketFlash didn't find a modem at the phone number you selected. Make sure you have entered
the correct phone number.

Error connecting to AOL: no modem detected

PocketFlash could not find a modem. Make sure your organizer is correctly connected to the
modem and that the modem has fresh batteries.

Error connecting to AOL: out of memory

Your organizer ran out of memory. Consider resetting and trying to connect again.

Error connecting to AOL: modem preferences have not been set

The modem preferences have not been set up. Go to the Preferences application to do this.