Question: PocketFlash is saying something about needing to be registered. What do I do?

Answer:

Read Chapter Four, which has detailed instructions on how to register.

Question: This is a great product! I ve only got the demo, how do I get a full version?

Answer:

Visit your local Palm retailer or contact Power Media, Inc. We will gladly suggest a
retailer in your area or ship you a copy.

Power Media, Inc.
11101 SW Greenburg Rd.
Tigard, OR 97223
Phone: 503-684-8232 (8:00 am to 5:00 pm PST)

email: sales@powermedia.com
online: http://www.powermedia.com

Question: I forgot to check the Keep as New preference, but I need to get this email to my desktop
computer. What do I do?

Answer:

There are a couple of different ways to get the email back. First, try checking the Old
folder on PocketFlash s Online Mode or the Old folder of your online mailbox from
your desktop computer. If you retrieved the mail within the last three days, it should be
stored there. Finally, you can just forward the mail back to your AOL account assuming
you haven t deleted it from your organizer.

Question: Why do I sometimes get a message I ve already read?

Answer:

PocketFlash tries to make sure messages that have already been retrieved do not get
retrieved again. It does this by looking at the messages stored in the Palm organizer s
Incoming folder. If you delete mail from the Incoming folder, the messages you deleted
may be retrieved again."

Question: I deleted a message in PocketFlash but I need it again. How can I get it?

Answer:

If the messages was deleted from the organizer s Incoming folder, and if you have Keep
as New checked in PocketFlash Preferences, try to retrieve your mail again. If Keep as
New is not checked, you will have to retrieve the mail with PocketFlash s Online Mode
or with your desktop computer from the Old folder of your online mailbox. Messages
deleted from other folders on the organizer cannot be retrieved.